Return Policy

If you are not completely satisfied with all or part of your order, simply return it to us for a replacement, credit or refund on your invoice for the purchase price.

Follow these steps to return an item:

1. Please use the Return Form on the back of your Invoice.  If you do not have your invoice, please print and complete the LTD Return Form.
2. Complete the Return Form including invoice number, quantity of items being returned and one reason code for each item being returned.
3. Make a copy of your invoice and mailing receipt for your file.
4. Pack your items and Return Form in the original shipping carton if possible.
5. Ship the package via UPS Ground or US Post Office insured to guarantee that your package reaches our warehouse.
6. Use the appropriate label for the carrier of your choice. (The label may be found next to the Return Form on the back of your invoice.)

To return using UPS To return using US Post Office Returns Department LTD Commodities LLC 2800 Lakeside Dr Bannockburn, IL 60015-1246 Returns Department LTD Commodities LLC PO Box 94333 Palatine, IL 60094-4333

NOTE: We will not accept reverse charges on Next Day Air, Federal Express or C.O.D. Returns.

Please note that we are currently upgrading our order fulfillment systems, and therefore we will not be able to process returns or issue refunds until our system upgrades are complete 2/23/09. We appreciate your business and apologize for any inconvenience. Thank you for your patience.